Walmart has entered into a partnership with software firm Salesforce to provide other retailers with access to leading technologies and solutions that power pickup and delivery services. Retailers and other businesses that use Salesforce’s e-commerce platforms to host and manage their websites will be able to use Walmart’s GoLocal and Store Assist services as a way to provide faster order pickups and same or next-day deliveries to online customers.
The Store Assist app helps retailers leverage their local stores as fulfilment centres. It is claimed that the systems allow retailers to optimise in-store fulfilment by increasing picking accuracy, speed and efficiency. With Walmart GoLocal, retailers of all sizes will have access to white-label, delivery-as-a-service technology to power a “frictionless” delivery experience for their customers.
Through this partnership, retailers can leverage the same innovative and scalable technologies that power Walmart’s pickup and delivery experiences,” said Anshu Bhardwaj, senior CP, technology strategy and commercialisation, Walmart Global Technology. “The same technology that powers Store Assist has enabled Walmart to fulfil over 830 million orders across over 4,700 Walmart stores. Together with Salesforce, retailers can scale their business and deliver the personalised, convenient experiences shoppers expect.”
Rob Garf, VP and general manager of retail at Salesforce, noted that shoppers continue to expect brands to deliver highly connected and frictionless experiences across physical and digital touchpoints. He added: “With the combined power of Walmart and Salesforce, retailers can drive success with best-in-class technology to advance their omnichannel capabilities, drive efficiency and ensure that every purchase quickly gets into the hands of the shopper – no matter where they are.” (NamNews 13/01/23)